Terms and Conditions

Terms and Conditions

Welcome to Enrolment Boost. These Terms & Conditions (“Terms”) govern your access to and use of the Enrolment Boost website, services, content, and associated products (“Services”). By using our website or engaging with our Services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, you must not use or access our Services.

1. Company Details

Business Name: Enrolment Boost
ABN: 28 612 346 942
Registered in: Victoria, Australia
Website: https://enrolmentboost.com.au
Contact: info@enrolmentboost.com.au

2. Definitions

  • “We”, “us”, “our” – Enrolment Boost.

  • “You”, “your”, “client” – the person or entity engaging our Services.

  • “Services” – all marketing, advertising, CRM, automation, website, consulting, or digital products provided by Enrolment Boost.

  • “Subscription” – any ongoing, recurring plan billed monthly or annually.

3. Use of Website & Services

3.1 Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts.

3.2 Permitted Use
You agree to use our Website and Services only for lawful purposes, in accordance with these Terms.

3.3 Suspension / Modification
We reserve the right to modify, suspend, or discontinue any part of the Website or Services at our discretion.

4. Services & Deliverables

4.1 Scope of Work
Each engagement includes a written Proposal or Scope of Work outlining deliverables, timelines, and fees.

4.2 Service Levels (SLA)
We aim to maintain the following service standards:

  • Response Time: within 48 business hours for ad changes, copy requests, or support.

  • Project Updates: weekly or fortnightly for active campaigns.

  • Urgent Requests: best efforts will be made for same-day assistance when marked “urgent.”

These timeframes are targets, not guarantees, and may vary based on workload, holidays, or third-party delays.

4.3 Client Responsibilities
You agree to provide all necessary materials, approvals, and feedback on time. Delays may affect agreed timelines or incur additional costs.

4.4 Third-Party Tools
Our Services may rely on external platforms (e.g. Meta, Google, Go High Level). We are not responsible for outages, technical issues, or pricing changes from these third parties.

4.5 Revisions
Unless otherwise stated, two rounds of revisions are included. Additional rounds may incur extra fees.

5. Subscriptions & Renewals

5.1 Subscription Plans
Some Services operate on a recurring monthly or annual subscription model.

5.2 Billing Cycle
Subscriptions are billed in advance, either monthly or annually.

5.3 Automatic Renewal
All subscriptions automatically renew for the same term unless cancelled in writing at least 30 days before the next billing date.

5.4 Cancellation
To cancel, email accounts@enrolmentboost.com.au with at least 30 days’ notice.

5.5 Price Changes
We may revise subscription prices with 30 days’ written notice. Continued use after that period indicates acceptance.

6. Payment Terms & Methods

6.1 Accepted Payment Methods
Payments can be made by:

  • Credit or debit card (Visa, Mastercard, AMEX)

  • Direct bank transfer

  • Approved online processors (e.g. Stripe, GoCardless).

6.2 Payment Schedule

  • Project Work: 50% deposit upfront, remainder due upon completion.

  • Monthly Retainers / Subscriptions: automatic billing each month.

6.3 Overdue Accounts
If payment is not received within 7 days of the due date, we may:

  • Suspend Services until payment is received;

  • Charge interest at 2% per month (compounding) on overdue amounts; and

  • Add administrative fees for late payments.

6.4 Debt Collection & Recovery Costs
If payment remains outstanding beyond 30 days, we reserve the right to engage a licensed debt collection agency or legal representative.
You agree to pay all costs associated with recovery, including but not limited to:

  • Collection agency fees;

  • Legal costs on a full indemnity basis; and

  • Court filing or enforcement fees.

6.5 Refund Policy
All fees are non-refundable unless otherwise required by Australian Consumer Law or agreed in writing.

6.6 GST & Taxes
All fees are in Australian Dollars (AUD) and inclusive of GST unless otherwise stated.

7. Intellectual Property

7.1 Ownership
All pre-existing materials, frameworks, templates, and systems remain our property.

7.2 Deliverables
Upon full payment, you receive a non-exclusive licence to use your deliverables for your business purposes.

7.3 Portfolio Rights
We may showcase completed, non-confidential work in our marketing and portfolio materials unless otherwise requested in writing.

8. Confidentiality & Privacy

We respect your confidentiality and will not share proprietary information without consent, except where required by law.
Use of personal data is governed by our Privacy Policy, available on our website.

9. Warranties & Liability

9.1 Standard of Service
We will perform Services with due care and skill consistent with industry practice.

9.2 No Guarantee of Results
While we strive for strong outcomes, we make no guarantee of specific results (e.g. lead volume, conversion rates, revenue).

9.3 Limitation of Liability
To the fullest extent permitted by law, our liability is limited to the total amount paid by you for the Services giving rise to the claim.
We are not liable for indirect, incidental, or consequential losses.

10. Termination

10.1 By Either Party
Either party may terminate with 30 days’ written notice.

10.2 Immediate Termination
We may terminate immediately if you breach these Terms, fail to pay, or act in a way that harms our business or reputation.

10.3 Effect of Termination
Upon termination:

  • All unpaid fees become immediately due;

  • Access to any active systems or platforms may be revoked;

  • Confidential obligations continue to apply.

11. Dispute Resolution & Governing Law

We encourage resolving disputes through good-faith discussions or mediation before pursuing legal action.
These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the exclusive jurisdiction of the Victorian courts.

12. General

  • Entire Agreement: These Terms, along with any signed Proposal or Service Agreement, form the entire understanding between you and Enrolment Boost.

  • Updates: We may update these Terms from time to time, with changes published on our website.

  • Notices: All notices must be sent to info@enrolmentboost.com.au.

  • Severability: If any clause is found invalid, the remainder continues in effect.

  • Assignment: You may not assign your rights without our written consent.

  • Waiver: A delay or omission in enforcing a right does not waive it.

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