At Enrolment Boost (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website at https://enrolmentboost.com.au or engaging our services, you agree to this Privacy Policy.

1. Who We Are

Enrolment Boost is an Australian marketing agency based in Victoria (ABN 28 612 346 942).
We specialise in digital marketing, advertising, and CRM automation services for childcare and early learning providers across Australia.

You can contact us about privacy matters at:
📧 info@enrolmentboost.com.au

2. Information We Collect

We collect personal and business information that helps us provide our services effectively and improve our client experience.

2.1 Personal Information

We may collect:

• Name, business name, and contact details (email, phone, address)

• Job title and role within your organisation

• Payment and billing information

• Website and marketing preferences

• Enquiry details and correspondence history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Your IP address

• Device type and browser information

• Pages viewed, visit duration, and referring URLs

• Cookies or analytics data from tools such as Google Analytics, Meta Pixel, and Go High Level

2.3 Sensitive Information

We generally do not collect sensitive information (e.g. health or religious data). If such data is ever required, we will request your explicit consent.

3. How We Collect Information

We collect information through:

• Online forms or enquiries submitted through our website or landing pages

• Phone calls, emails, or social media messages

• Third-party advertising platforms (e.g. Facebook Lead Ads, Google Ads)

• CRM systems (e.g. Go High Level) when managing campaigns or automations

• Cookies and analytics tracking tools when you visit our website

You may choose not to provide certain personal information; however, this may limit our ability to deliver some services.

4. How We Use Your Information

We use collected data to:

• Respond to your enquiries and provide requested services

• Manage your account and process payments

• Deliver and optimise marketing campaigns

• Provide customer support and technical assistance

• Improve our website, content, and service offerings

• Send updates, insights, and promotional communications (you can opt out at any time)

• Comply with our legal and contractual obligations

5. Disclosure of Information

We respect your confidentiality and only disclose personal information when necessary for business operations or legal compliance.

We may share information with:

• Service providers or contractors assisting in our operations (e.g. payment processors, hosting providers, CRM systems)

• Advertising and analytics partners (e.g. Meta, Google, Go High Level)

• Professional advisors such as accountants or legal representatives

• Debt collection agencies, if necessary for outstanding payments

• Government authorities when required by law

All third parties we work with are expected to adhere to strict privacy and data protection standards.

6. Marketing Communications

By providing your details, you consent to receive updates, resources, and marketing communications from Enrolment Boost.
You may unsubscribe at any time by clicking “Unsubscribe” in our emails or by contacting info@enrolmentboost.com.au.

We comply with the Spam Act 2003 (Cth) and ensure all electronic communications include clear unsubscribe options.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyse traffic.
Cookies help us remember preferences, track analytics, and serve relevant ads via third-party networks such as Meta and Google.

You can control or disable cookies through your browser settings, although some website features may not function properly if you do.

8. Data Security

We take reasonable measures to protect your personal information against loss, unauthorised access, modification, or disclosure.
Security measures include encryption, firewalls, password protection, and secure cloud storage.

While we strive to protect all data, no system is completely secure, and you acknowledge that you provide information at your own risk.

9. Data Retention

We retain personal information for as long as necessary to fulfil its purpose or as required by law.
When information is no longer needed, it is securely deleted or anonymised.

10. Overseas Data Transfers

Some of our third-party providers (e.g. Go High Level, Meta, Google) may store or process data outside Australia, including in the United States.
By using our services, you consent to the transfer and storage of your data in these locations, acknowledging that privacy protections may differ.

We ensure all providers implement appropriate safeguards in line with the Australian Privacy Principles.

11. Access & Correction

You have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate, outdated, or incomplete information

Requests can be made via email to info@enrolmentboost.com.au.
We’ll respond within a reasonable timeframe, typically within 30 days.

12. Complaints

If you believe your privacy has been breached or mishandled, please contact us first at info@enrolmentboost.com.au.
We will investigate and respond promptly.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au

13. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website and will include the “last updated” date at the top of the page.

By continuing to use our website or services after an update, you agree to the revised Policy.